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You must agree to the applicable Software End-User and/or Software Development Tools License Agreement(s) below by checking the box at the bottom of this page before downloading any software or firmware from Crestron's website or FTP servers.

CRESTRON SOFTWARE END-USER LICENSE AGREEMENT

Rev. 2.0, 01 August 2014

Thank you for using this Crestron end-user software product (the "Software"). By downloading, installing, or otherwise using the Software or any portion thereof, or using a Crestron Device on which the Software is pre-installed, You agree to be bound by this End-User License Agreement (the "AGREEMENT"), which is a legal contract between You (either an individual or a single business entity) and Crestron Electronics, Inc. ("Crestron"). If you do not agree to the terms of this AGREEMENT, do not install or use the software.

LICENSE TERMS AND CONDITIONS

1. ACCEPTANCE

1.1 You ("End-User") agree, both on your own behalf and as an authorized representative of any organization for which you are using the Software, to these terms and conditions by downloading, installing, or using the Software or any portion thereof, or using the Crestron Device on which the Software is pre-installed.

1.2 By downloading, installing, or using the Software or any portion thereof, or using the Crestron Device on which the Software is pre-installed, You represent that You have obtained the Software from Crestron or an authorized representative of Crestron and are an authorized End-User of the Software.

1.3 If You do not accept the terms of this AGREEMENT, DO NOT install and/or use the software, or use the Crestron Device on which the software is pre-installed.


2. DEFINITIONS
As used in this AGREEMENT, Capitalized terms not defined above shall have the following definitions:

2.1 "Crestron" means Crestron Electronics, Inc., a New Jersey corporation located at 15 Volvo Drive, Rockleigh, New Jersey 07647.

2.2 "Crestron Device" means: i) any device designed, manufactured, or sold by or for Crestron; ii) an End-User device that is networked with hardware supplied by Crestron; or iii) a third party device which is licensed by Crestron to use Crestron Network Communication Protocols.

2.3 "Crestron Network Communication Protocols" mean certain communication protocols developed by Crestron to provide compatibility with third party products.

2.4 "Develop" (or any conjugation thereof) means author, conceive, create, discover, design, engineer, prepare, reduce to practice, or otherwise develop.

2.5 "Distribute" (or any conjugation thereof) means sell, license, distribute, provide online access or otherwise make available (or such conjugation as the context may require).

2.6 "Effective Date" means the date that the End-User has accepted this AGREEMENT, such as by checking the "I Agree" checkbox if applicable or downloading, installing or using the Software or any portion thereof.

2.7 "End-User", "You" (or the possessive thereof) means the individual or single business entity that has entered into this AGREEMENT with Crestron.

2.8 "Party" (or the plural thereof) means the parties to this AGREEMENT, specifically Crestron and/or an End-User who agrees to use the Software to operate a Crestron Device in accordance with this AGREEMENT.

2.9 "Software" means end-user software developed by, or under the permission of, Crestron, including, but not limited to Crestron Fusion® software, Crestron RoomView® Express software, Crestron RoomView add-on software, Crestron Pyng™ software, Crestron® Smart Space™ software, Crestron AirMedia™ software, Crestron App® application, Crestron Mobile Pro® application, Crestron Control® software and firmware provided by Crestron under this AGREEMENT and includes, as applicable, associated media, printed materials, and 'online' or electronic documentation.


3. LICENSE AND OWNERSHIP

3.1 License Grant. Subject to the terms of this AGREEMENT, and provided that the Software is used only for the purpose of operating and/or communicating with a Crestron Device and that You shall not use the Software for any other purpose, Crestron hereby grants You, and You hereby accept, a non-exclusive, non-sublicensable, non-transferable, limited license to use the Software:
(a) in machine readable object code as provided by Creston on a central processing unit ("CPU") owned or leased or otherwise controlled exclusively by You; and
(b) only as authorized in this AGREEMENT and in accordance with any related explanatory files and written materials provided by Crestron, directly or indirectly (via distributors) in the download file package containing the Software (or other file transfer means).

3.2 Title and Ownership. The Software may be protected by United States Patent, Copyright Law and International Treaty provisions. Except for the rights expressly granted above, this AGREEMENT transfers to you no right, title, or interest in the Software, or any copyright, patent, trademark, trade secret, or other intellectual property or proprietary right in the Software. Crestron retains sole and exclusive ownership of the Software and all copies thereof and you hereby assign to Crestron all right, title, and interest in and to any modifications you make to the Software, whether or not such modifications are permitted.

3.3 Open Source Software. The Software may include open source software components. Please refer to www.crestron.com/legal/open_source_software for further information. Crestron disclaims any ownership rights to these open source software components.

3.4 Backup Copy. You may make one backup copy of the Software provided by Crestron under this AGREEMENT. You may use the one backup copy only to reinstall the Software.

3.5 Sublicense. You may not sublicense or otherwise transfer or assign any interest in or to the Software to any third parties.

3.6 Trademarks. Certain marks, including, but not limited to: Crestron, the Crestron swirl, AirMedia, Crestron Control, Crestron Fusion, Crestron Mobile Pro, Crestron Pyng, Crestron RoomView, Crestron Smart Space, and Fusion Roomview are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. You shall not remove or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.

3.7 Reservations. All rights not expressly granted in this AGREEMENT are reserved by Crestron. No additional rights whatsoever (including, without limitation, any implied licenses) are granted by implication, estoppel, or otherwise.


4. LIMITATIONS AND OBLIGATIONS

4.1 Authorized Parties. You must be an End-User of a Crestron Device obtained from Crestron or an authorized representative of Crestron in order to install or use the Software.
(a) If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within thirty (30) days of the request fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid license(s) from Crestron.

4.2 Restrictions. You, either through your own actions or by directing or permitting any third party to act, may not:
(a) sell, lease, lend, rent, or distribute (including through the Internet) the Software;
(b) use the Software for any purpose other than for operating and/or communicating with Crestron Devices;
(c) attempt to discover any underlying ideas or algorithms used by Crestron to Develop the Software through reverse engineering, de-compilation, or disassembly of the Software; or
(d) remove, alter, or obscure any product identification, copyright, trademark, or other intellectual property notices embedded within the Software or included in any related explanatory files and written materials provided by Crestron.

4.3 Support Services. You acknowledge that this that this AGREEMENT does not entitle You to any support, maintenance or upgrade from Crestron and Crestron is under no obligation to provide You with such support, maintenance or upgrade.

4.4 Automatic Software Updates. The Software may communicate with Crestron servers from time to time to check for available updates to the Software, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions. By installing or using the Software, You agree to automatically request and receive such updates. Updates to the Software are subject to the terms of this AGREEMENT.


5. PRIVACY POLICY

5.1 Software Registration. Download and/or operation of the Software may require You to register by providing certain information and to accept this AGREEMENT. By installing or using the Software, You agree to provide accurate information during registration.

5.2 End-User Data Base. Crestron may maintain a database of all registered End-Users including contact information. By installing or using the Software, You consent to Crestron maintaining this database.

5.3 Crestron Privacy Policy. As a condition of downloading and using the Software, You agree to the terms of the Crestron Privacy Policy at http://www.crestron.com, which may be updated from time to time and without notice.

5.4 Facilities and Data Transfer. Crestron may process, store and transfer data collected during the use of the Software in the United States, Europe, China and any other location where Crestron or its third-party service providers maintain facilities. We may process, store and transfer Your data on a server located outside the country where you live. By installing or using the Software You consent to this processing, storage and transfer of Your data outside of Your own country.


6. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

6.1 Warranty Disclaimer.
(a) Crestron specifically disclaims any and all representations and warranties, either express or implied, including those of merchantability, merchantable quality, non-infringement of third-party rights, and fitness for a particular purpose.
(b) Except as otherwise expressly provided herein, the Software is provided on an "as is" basis, without warranty of any kind. More specifically, Crestron disclaims any warranties that the Software will meet Your requirements or that the operation of the Software, including any associated software, will be uninterrupted or error-free.

6.2 Limit of Liability. In no event will Crestron be liable to You for any loss of use, interruption of business, or any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), strict product liability or otherwise, even if Crestron has been advised of the possibility of such damages.

6.3 Interpretation of Warranty Disclaimer and Liability Limitation. If the disclaimer of warranty and limitation of liability provided herein cannot be given local legal effect according to their terms, a reviewing court shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Software.


7. GENERAL PROVISIONS

7.1 Governing Law and Dispute Resolution. This AGREEMENT shall be governed and construed in accordance with the laws of New York, United States, without regard to conflicts of laws principles. In any action to enforce this AGREEMENT, the prevailing Party shall be entitled to reasonable costs and reasonable attorneys' fees from the non-prevailing Party. In the event of any dispute arising between the Parties under this AGREEMENT, the Parties agree that such dispute shall be resolved informally, if possible, and failing an informal resolution, then through binding arbitration.
(a) For the avoidance of doubt, nothing in this Section (Governing Law and Dispute Resolution) shall prevent either Party from seeking injunctive relief from a court of appropriate jurisdiction.
(b) All disputes arising out of or in connection with this AGREEMENT shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules.
(c) The arbitration proceeding shall be conducted in New York City, New York.
(d) The language to be used in the arbitration proceeding shall be English.
(e) The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this AGREEMENT.

7.2 Injunctive Relief. Each Party acknowledges that its breach of this AGREEMENT may cause irreparable damage to the other Party and hereby agrees that the other Party shall be entitled to seek injunctive relief under this AGREEMENT by a court of competent jurisdiction.

7.3 Term. This AGREEMENT shall commence on the Effective Date and may be terminated by either Party. You may terminate this AGREEMENT at any time by destroying the Software and any copies of the Software in its possession. This AGREEMENT may be terminated immediately by the non-breaching Party if the other Party breaches any term.

7.4 Compliance with Laws. The Software is of U.S. origin for purposes of U.S. export control laws.
(a) You agree to comply with all applicable international and national laws and regulations in using the Software provided under this AGREEMENT, including the U.S. Export Administration Regulations, as well as end-user, end use, and destination restrictions issued by U.S. and other governments;
(b) You are certifying that You are not a national of any country to which the United States embargoes goods; and
(c) You are certifying that You are not otherwise prohibited from receiving the Software.

7.5 Headings. The insertion of headings and the division of this AGREEMENT into sections and articles are for convenience only and shall not affect the interpretation hereof.

7.6 Entire Agreement.
(a) This AGREEMENT constitutes the entire agreement between You and Crestron with respect to the subject matter hereof and supersedes all prior and contemporaneous representations, understandings, and/or agreements, whether oral or written, relating to the subject matter hereof.
(b) All prior or contemporaneous representations, understandings or agreements, whether oral or written, that are not expressly set forth within this AGREEMENT are hereby deemed waived, superseded, and abandoned.

7.7 Severability. The invalidity or unenforceability of any provision of this AGREEMENT shall not affect any other provision of this AGREEMENT, and the remaining provisions shall continue with the same effect as if such unenforceable or invalid provision had not been included in this AGREEMENT.

7.8 No Third Party Beneficiaries. This AGREEMENT is for the benefit of, and will be enforceable by, the Parties only. This AGREEMENT is not intended to confer any right or benefit on any third party. No action may be commenced or prosecuted against a Party by any third party (including, without limitation, affiliates) claiming as a third party beneficiary of this AGREEMENT or the Licenses granted herein.

________________________

SOFTWARE DEVELOPMENT TOOLS LICENSE AGREEMENT
Version 2.0, 01 August 2014

By downloading, installing, or otherwise using Crestron's software development tools ("Software Tools"), You represent that You are authorized by Crestron under a separate written agreement to access and use these Software Tools and that You further agree to be bound by the terms of this license agreement (the "AGREEMENT"), which is a legal contract between You (either an individual or a single business entity) and Crestron Electronics, Inc. ("Crestron"). If You do not agree to the terms of this AGREEMENT, do not install or use the software.

LICENSE TERMS AND CONDITIONS

1. ACCEPTANCE

1.1. You agree, through Your action(s) of downloading, installing, or using these Software Tools or any portion thereof, to be bound both on Your own behalf and as an authorized representative of any organization for which You are using the Software Tools, to the "License Terms and Conditions", listed herein.

1.2. By downloading, installing, or using the Software Tools or any portion thereof, You represent that You are authorized by Crestron under a separate written agreement to access and use these Software Tools.

1.3 If You do not accept the terms of this AGREEMENT: (i) Click the "Do Not Accept" button if applicable; (ii) DO NOT install the software; and (iii) Return all software, media, and other documentation and materials associated with the Software Tools to Crestron.


2. DEFINITIONS
As used in this AGREEMENT, Capitalized terms not defined above shall have the following definitions:

2.1 "Authorized User", You (or the possessive thereof) means the individual or single business entity that has entered into this AGREEMENT with Crestron.

2.2 "Crestron" means Crestron Electronics, Inc., a New Jersey corporation located at 15 Volvo Drive, Rockleigh, New Jersey 07647.

2.3 "Crestron Device" means any device designed, manufactured, or sold by or for Crestron.

2.4 "Develop" (or any conjugation thereof) means author, conceive, create, discover, design, engineer, prepare, or reduce to practice.

2.5 "Distribute" (or any conjugation thereof) means sell, license, distribute, provide online access or otherwise make available (or such conjugation as the context may require).

2.6 "Effective Date" means the date that the Authorized User has accepted this AGREEMENT, such as by checking the "I Agree" checkbox or by downloading, installing, or using the Software Tools or any portion thereof.

2.7 "Party" (or the plural thereof) means the parties to this AGREEMENT, specifically Crestron and an Authorized User who agrees to use the Software Tools in accordance with this AGREEMENT.

2.8 "Software Tools" means any Crestron software development tools, object code, source code, and binary libraries supplied by Crestron under this AGREEMENT including but not limited to D3 Pro™ software, Crestron Studio® software, SystemBuilder™ advanced development suite, SIMPL software, SIMPL+® software, Crestron Toolbox™ and VisionTools® Pro-e software, and includes, as applicable, associated media, printed materials, and 'online' or electronic documentation.

2.9 "Underlying Agreement" means a signed, written agreement between Crestron and the Authorized User, including, but not limited to: Crestron Dealer Agreement, Crestron Authorized Independent Programmer Agreement, Authorized Partner Agreement, or the like.


3. LICENSE AND OWNERSHIP

3.1 License Grant. Subject to the terms of this AGREEMENT, and provided that the Software Tools are used only for the purpose of Developing software for Crestron Devices and that You, as an Authorized User, shall not use the Software Tools for any other purpose, Crestron hereby grants You, a non-exclusive, non-sublicensable, non-transferable, limited license to use the Software Tools as follows:
(a) freely use the Software Tools, as provided by Creston, on a central processing unit ("CPU") owned or leased or otherwise controlled exclusively by You for commercial gain; and
(b) use the Software Tools only as authorized in this AGREEMENT and in accordance with any related explanatory files and written materials provided by Crestron, directly or indirectly (via distributors) in the download file package containing the Software Tools (or other file transfer means).

3.2 Title and Ownership. The Software Tools may be protected by United States Patent, Copyright Law and International Treaty provisions. Except for the rights expressly granted above, this AGREEMENT transfers to You no right, title, or interest in the Software Tools, or any copyright, patent, trademark, trade secret, or other intellectual property or proprietary right in the Software Tools. Crestron retains sole and exclusive ownership of the Software Tools and all copies thereof and You hereby assign to Crestron all right, title, and interest in and to any modifications You make to the Software Tools, whether or not such modifications are permitted.

3.3 Open Source Software. The Software Tools may include open source software components. Please refer to www.crestron.com/legal/open_source_software for further information. Crestron disclaims any ownership rights to these open source software components.

3.4 Distribution. You may re-distribute any of the binary libraries included with the Software Tools which are either generated by the Software Tools as part of a build or compilation process or expressly noted as being redistributable. You may not re-distribute any source code provided by Crestron with the Software Tools.

3.5 Backup Copy. You may make one backup copy of the Software Tools provided by Crestron under this AGREEMENT. You may use the one Backup Copy only to reinstall the Software Tools.

3.6 Sublicense. You may not sublicense or otherwise transfer or assign any interest in or to the Software Tools to any third parties.

3.7 Trademarks. Certain marks, including, but not limited to: Crestron, the Crestron swirl, Crestron Studio, Crestron Toolbox, D3 Pro, SIMPL+, SystemBuilder and VisionPlus are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. You shall not remove or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.

3.8 Reservations. All rights not expressly granted in this AGREEMENT are reserved by Crestron. No additional rights whatsoever (including, without limitation, any implied licenses) are granted by implication, estoppel, or otherwise.


4. LIMITATIONS AND OBLIGATIONS

4.1 Authorized Parties.
(a) You must be authorized by Crestron under an Underlying Agreement to access or use these Software Tools. If the Underlying Agreement between You and Crestron is terminated, then Your license under this AGREEMENT is also terminated.
(b) If You are a business or organization, then You agree that upon request from Crestron or its authorized agent, You will, within thirty (30) days of the request, fully document and certify that use of any and all Software Tools at the time of the request is in conformity with Your valid license(s) from Crestron.

4.2 Restrictions. You, either through Your own actions or by directing or permitting any third party to act, may not:
(a) sell, lease, lend, rent, or distribute (including through the Internet) any provided source code of the Software Tools, or portions thereof;
(b) use the Software Tools for any purpose other than for Developing software for Crestron Devices;
(c) attempt to discover any underlying ideas or algorithms used by Crestron to Develop the Software Tools through reverse engineering, de-compilation, or disassembly of the Software Tools, or any portion thereof; or
(d) remove, alter, or obscure any product identification, copyright, trademark, or other intellectual property notices embedded within the Software Tools or included in any related explanatory files and written materials provided by Crestron.

4.3 Support Services. You acknowledge that this that this AGREEMENT does not entitle You to any support, maintenance or upgrade from Crestron and Crestron is under no obligation to provide with such support, maintenance or upgrade.

4.4 Automatic Software Updates. The Software Tools may communicate with Crestron servers from time to time to check for available updates to the Software Tools, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions. By installing the Software Tools, You agree to automatically request and receive Updates. Updates to the Software Tools are subject to the terms of this AGREEMENT.


5. PRIVACY POLICY

5.1 Software Registration. Download and/or operation of the Software Tools requires You to register by providing certain information and to accept this AGREEMENT. By installing or using the Software, You agree to provide accurate information during registration.

5.2 Dealer and Partner Data Base. Crestron may maintain a database of all Authorized Users, including contact information. By installing or using the Software Tools, You assent to Crestron maintaining this database.

5.3 Crestron Privacy Policy. As a condition of downloading and using the Software Tools, You agree to the terms of the Crestron Privacy Policy at http://www.crestron.com, which may be updated from time to time without notice.


6. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

6.1 Warranty Disclaimer.
(a) Crestron specifically disclaims any and all representations and warranties, either express or implied, including those of merchantability, merchantable quality, non-infringement of third-party rights, and fitness for a particular purpose.
(b) Except as otherwise expressly provided herein, the Software Tools are provided on an "as is" basis, without warranty of any kind. More specifically, Crestron disclaims any warranties that the Software Tools will meet Your requirements or that the operation of the Software Tools, including any associated software, will be uninterrupted or error-free.

6.2 Limit of Liability. In no event will Crestron be liable to You for any loss of use, interruption of business, or any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), strict product liability or otherwise, even if Crestron has been advised of the possibility of such damages.

6.3 Interpretation of Warranty Disclaimer and Liability Limitation. If the disclaimer of warranty and limitation of liability provided herein cannot be given local legal effect according to their terms, a reviewing court shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Software Tools.


7. GENERAL PROVISIONS

7.1 Governing Law. This AGREEMENT shall be governed and construed in accordance with the laws of New York, United States, without regard to conflicts of laws principles. In any action to enforce this AGREEMENT, the prevailing Party shall be entitled to reasonable costs and reasonable attorneys' fees from the non-prevailing Party. In the event of any dispute arising between the Parties under this AGREEMENT, the Parties agree that such dispute shall be resolved informally, if possible, and failing an informal resolution, then through binding arbitration.
(a) For the avoidance of doubt, nothing in this Section (Governing Law and Dispute Resolution) shall prevent either Party from seeking injunctive relief from a court of appropriate jurisdiction.
(b) All disputes arising out of or in connection with this AGREEMENT shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules.
(c) The arbitration proceeding shall be conducted in New York City, New York.
(d) The language to be used in the arbitration proceeding shall be English.
(e) The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this AGREEMENT.

7.2 Injunctive Relief. Each Party acknowledges that its breach of this AGREEMENT may cause irreparable damage to the other Party and hereby agrees that the other Party shall be entitled to seek injunctive relief under this AGREEMENT by a court of competent jurisdiction.

7.3 Term. This AGREEMENT shall commence on the Effective Date and may be terminated by either Party. The Authorized User may terminate this AGREEMENT at any time by destroying the Software Tools and any copies of the Software Tools in its possession. This AGREEMENT may be terminated immediately by the non-breaching Party if the other Party breaches any term. Termination of the Underlying Agreement will also terminate this AGREEMENT.

7.4 Compliance with Laws. The Software Tools are of U.S. origin for purposes of U.S. export control laws.
(a) You agree to comply with all applicable international and national laws and regulations in using the Software Tools provided under this AGREEMENT, including the U.S. Export Administration Regulations, as well as end-user, end use, and destination restrictions issued by U.S. and other governments;
(b) You are certifying that You are not a national of any country to which the United States embargoes goods; and
(c) You are certifying that You are not otherwise prohibited from receiving the Software Tools.

7.5 Headings. The insertion of headings and the division of this AGREEMENT into sections and articles are for convenience only and shall not affect the interpretation hereof.

7.6 Entire Agreement
(a) This AGREEMENT supplements the Underlying Agreement between the parties and adds additional terms and conditions that are applicable to the use of the Software Tools.
(b) All prior or contemporaneous representations, understandings or agreements, whether oral or written, that are not expressly set forth within this AGREEMENT are hereby deemed waived, superseded, and abandoned.

7.7 Severability. The invalidity or unenforceability of any provision of this AGREEMENT shall not affect any other provision of this AGREEMENT, and the remaining provisions shall continue with the same effect as if such unenforceable or invalid provision had not been included in this AGREEMENT.

7.8 No Third Party Beneficiaries. This AGREEMENT is for the benefit of, and will be enforceable by, the Parties only. This AGREEMENT is not intended to confer any right or benefit on any third party. No action may be commenced or prosecuted against a Party by any third party (including, without limitation, affiliates) claiming as a third party beneficiary of this AGREEMENT or the Licenses granted herein.



FTP Servers

All files on our FTP servers are for Authorized Crestron Dealers and Partners only.

To login to our primary FTP server, you must be an Authorized Crestron Dealer or Partner and have an account on our website with your 7-digit Customer Number entered correctly. You may then log in using the same email address and password that you use to log in to our web site.

Please click here for more information.

For technical issue, comments or questions please contact True Blue Support.

Tutorial movies for VTW, SmarTouch Wizard and STS ProEditor are available only on our DSG CD-Rom due to the size. Contact True Blue Support for more information.

 

Primary FTP Server

Software, firmware, IR Drivers, demo programs and more are available from our ftp.crestron.com server. Please refer below for more information on the contents of this server. Although you can use Windows Explorer or Internet Explorer to access this FTP server, we recommend using a true FTP client. Visit the Web Tools section below for recommendations. Click on the link below to enter:

ftp://ftp.crestron.com

 

FAQs

How do I access all of the files on Crestron's new FTP server?

Notes & Instructions

Crestron's FTP server went through a major update in November 2004. This update included a faster server and a much more organized directory structure. Finding files on our FTP server is now easier than ever.

We also introduced a level of security to our new FTP server. To gain access to all of the resources on the server, you must have an account on our website with your 7-digit "Customer Number" entered correctly. Once you have that, you can log in to our new FTP server the same way you log in to our website. (Please refer to this website tip for help in setting up your account)

Your username is the email address you use to log in to our website and your password is the same password you use to log in to our website.

 

How to access our new FTP server:

Note: The examples below use Windows Explorer to access our FTP server; however you can use any FTP client you like. An alternative FTP client can be found listed in our Web Tools section below.

1) From any Windows Explorer window, type "ftp://ftp.crestron.com" (without the quotes) into the address bar and hit enter.

2) You should be prompetd to log in (see step 3 below). If you do not get a pop-up window asking for your login, simply click on File > Login As... to get the login pop up to appear. Sometimes, Windows Explorer will drop you into an anonymous area of our FTP server which contains very few files. If you are an Authorized Crestron Dealer or Partner with a 7-digit customer number, you still need to log in to have access to our full FTP server's resources.

3) Use the same credentials you use to log in to our website (use your email address as your username). Then hit the "Login" button. You may click on the "Save Password" checkbox to be automatically logged in on subsequent visits. Please note, on some Windows® machines, you need to log in twice to get connected, which is caused by a bug in Windows Explorer. If after logging in the first time, the status bar on the bottom of your Windows Explorer window reads ""Anonymous"", you will need to repeat step 3.

4) If you are an Authorized Crestron Dealer or Partner, you should see a directory structure similar to the one below. (The directory stucture shown below was current as of November 2004 - the list of current directories may differ).

5) You can now browse through the directories to find what you are looking for. To transfer files from our FTP server to your computer you can simply drag-and-drop files. Please note, you will not be able to double-click on a file to open it directly from the server - it must be dragged-and-dropped to a local folder on your computer before you can open it.

To see details of the new directory structure of our FTP server, please read this website tip:

How is Crestron's FTP server organized?

How is Crestron's FTP server organized?

Notes & Instructions

Finding files on our FTP server is now easier than ever. Below is a description of the directory structure as well as the new location of some directories that have moved. This is a description of the directory structure that Authorized Crestron Dealers and Partners will see.

We also introduced a level of security to our new FTP server. To gain access to all of the resources on the server, you must have an account on our website with your 7-digit "Customer Number" entered correctly. Once you have that, you can log in to our new FTP server the same way you log in to our website. (Please refer to this website tip for help in setting up your account)

 

FTP directory structure:

Once you have logged in to our FTP server, you will see the following top-level directories (the list below is current as of November 2004). A description of their contents follows.

"_to_anonymous_directories" - This is a shortcut that will take you to the anonymous area of our FTP server. The content in this area is very limited, and at times, there may be no files found there at all. The anonymous area is an area that anyone, including people without 7-digit customer numbers can access. Usually it is limited to certain marketing files.

"demos" - This directory contains demo programs that show off our hardware and software. Usually these are demo programs that were used to run Crestron products at tradeshows such as InfoComm and CEDIA.

"firmware" - This directory contains subdirectories for all models that have firware available. If multiple versions of firmware are available for a particular model, they can all be found in that models specific directory.

"marketing" - This directory contains graphics, and production files for tradeshow signs, publications and other marketing-related materials.

"sales_support" - This directory contains materials intended to help sell certain products. This may include PowerPoints, Word files or other documentation.

"screen_graphics" - This directory contains graphics for touch screens. These are graphics that would have been used for demos and tradeshows. Please note that these differ from the graphics available from the GUI Solutions area of our website.

"software" - This directory contains subdirectories for all software products available such as Crestron Database, Engraver, RoomView, etc. It also contains a directory for certain Microsoft products needed for some of our software titles. In addition, there is a directory called "_discontinued_software" which contains older Crestron software such as SmarTouch, I3, and others. If multiple versions of software are available for a particular model, they can all be found in that products respective directory.

"sound_files" - This directory contains sound files that can be used as audio feedback for touch screens button presses.

 

Obscure directories that have moved or been deleted:

Here is a list of directories on our old FTP server that may not be easy to find in the new directory structure:

IR Drivers
Old Location: "ftp.crestron.com/IRpickup"
New Location: http://ftp2.crestron.com

IR-DEAL
Old Location: "ftp.crestron.com/FTP2/IR Deal"
New Location: ftp://ftp.crestron.com/software/windeal

Example Programs
Old Location: "ftp.crestron.com/Examples"
New Location: http://www.crestron.com/resources/programming_and_integration_resources/example_programs/

Modules
Old Location: "ftp.crestron.com/Macros"
New Location: http://www.crestron.com/resources/programming_and_integration_resources/integrated_partner_modules/

WAV Files:
Old Location: "ftp.crestron.com/WavFiles"
New Location: ftp://ftp.crestron.com/sound_files

LC-1000 Sound Files:
Old Location: "ftp.crestron.com/Wave LC"
New Location: ftp://ftp.crestron.com/sound_files

Tradeshow-Related Demo Programs:
Old Location: "ftp.crestron.com/CEDIA" and "ftp.crestron.com/DEMOS"
New Location: ftp://ftp.crestron.com/demos

 

Further Help:

If you still cannot find what you are looking for, please contact True Blue Support.

How do I access restricted areas of Crestron's website?

Notes & Instructions

Certain areas of this website are restricted and can only be accessed by Authorized Crestron Dealers and Partners. Most of these areas are found in the Pro Panel on the right. Some restricted areas are located elsewhere on the site, such as registering for training, downloading example programs and more.

In order to access these areas, you must be logged-in to this website with your 7-digit "Customer Number" entered correctly in your account profile.

If you are unable to access restricted content, please make sure that your account is set up properly, by taking the following steps:

1) If you are not logged-in yet, please log in (in the Main Navigation on the right). If you have not yet signed up for an account, please select "Register" (also found in the Log In box).


2) Click "Update Account Info"

3) Click on the "Customer ID" tab

4) Check your Customer Number against your last order confirmation or invoice. Everyone who orders from Crestron is assigned a 7-digit "Customer Number". Authorized Partners are also issued a Customer Number. If you cannot locate your customer number, please contact customer support at 1-888-CRESTRON and we will gladly assist you. After you enter or change a customer number, make sure you click the "Set Customer ID" button.

5) Click on the "Questionnaire Answers" tab

6) Check that you have selected the proper Company Type. If you make a change here, make sure you click the "Update Answers" button.

Where can I find Crestron's Web Tools?

Browsers

Firefox
Version 38 or later is recommended for use with this site

Chrome
Version 43 or later is recommended for use with this site

Internet Explorer
Version 10 or later is recommended for use with this site

Safari (for Mac)
Version 8 or later is recommended for use with this site

 

Plug-Ins

Adobe Acrobat Reader
For PC and Mac, this is a free program to open PDF files. Version 7 or later is needed to open the PDFs in this site. If you have trouble printing PDF files, please see the note below.

Adobe Flash Player
For PC and Mac, this player integrates with your browser to display animations and interactivity. Version 9 or later is recomended. This player may already be installed with Netscape or Internet Explorer.

 

Applications / Utilities

StuffIt Expander
For PC and Mac, this is a free program to open compressed files, such as ZIP files.

Windows Media Player
For PC and Mac, this is a free program to open numerous audio and video formats.

VLC Media Player
Free cross-platform program to open most video formats.

QuickTime Player
For PC and Mac, this is a free program to open QuickTime audio and video.

OpenOffice.org
Free cross-platform program to open most Microsoft® Office formats.

 

FTP Software

While most web browsers are capable of accessing our FTP server, they are very basic and lack many advanced features that make connecting, navigating and transferring files seamless. We recommend using a true FTP client to access our FTP server.

FileZilla is an open source FTP client released under the GNU General Public License (GPL).

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Crestron Electronics Inc.

At Crestron, we build the technology that integrates technology. Our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All of our products are designed and built to work together as a complete system, enabling you to monitor, manage, and control everything from one platform.

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