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True Blue Service & Support

Our award winning team is always available to assist you in any way necessary, from live chat support, to phone and email service, to on-site assistance.

Crestron True Blue Support

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Sales Support Services

Our solutions engineers are standing by to assist you in planning and designing an integrated Crestron solution. We stand behind and validate our designs, so you know your system will work as intended.

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888-CRESTRON (273-7876)

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Crestron MasterInstaller
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Simplify installation of Crestron software by using Crestron MasterInstaller. This single download will automatically install/update all Crestron software on your computer.

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Product Resources

All our product resources are now easily accessible through our resource library.

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Training

Crestron Training Institute

Access CTI exams and questionnaires, view your upcoming classes, and verify certifications and training history

My CTI

InfoComm 2017 Manufacturers Training Sessions

Tuesday, June 13, 2017   1:00pm – 2:20pm - Room W311E
Wednesday, June 14, 2017   1:00pm – 2:20pm - Room W311E
Friday, June 16, 2017   10:30am – 12:00pm - Room W311E
New DigitalMedia NVX Series: Network AV
The DigitalMedia NVX Series is the only secure, 4K60, 4:4:4, HDR solution. DM® NVX Encoders/Decoders can transmit 4K60 4:4:4 HDR video over 1 Gigabit Ethernet. From a simple point-to-point setup to thousands of endpoints, NVX is infinitely scalable with no latency and without the need for expensive custom 10Gb infrastructure. Built-in intelligent software makes it simple to deploy and manage. From powerful network security to patent-pending scaling technology to built-in DSP and more, learn why DM NVX is remarkably different from all other network AV solutions on the market.

Thursday, June 15, 2017   1:00pm – 2:30pm - Room W311E
Audio Solutions with Avia DSPs
Learn about the exciting new Avia™ Audio Solutions, including state-of-the-art DSPs, multichannel amplifiers, and innovative software tools. The session includes a detailed look at the Avia Audio Tool to demonstrate how Avia DSPs are easy to configured with the unique channel strips and built-in RTA; easy to control without programming by exporting UI elements directly to touch screens; easy to expand with Dante™, VoIP, POTS, and USB connectivity; and easy to get professional sound quality with adaptive AEC built-in.

Tuesday, June 13, 2017   1:00pm – 2:30pm - Room W311E
Wednesday, June 14, 2017   8:30am – 10:00am - Room W311E
Thursday, June 15, 2017   8:30am – 10:00am - Room W311E
New Technology Showcase
Learn about the latest Crestron hardware and software innovations, including: Mercury, new ground breaking meeting and collaboration technology; DigitalMedia NVX Series network AV; AirMedia™ as a service; Avia DSPs and Amps; new touch screens; the new HD-MD-300 huddle room solution; HDWP-4K-401-C multi-window processor; and Crestron Studio® software, with application use cases.

Wednesday, June 14, 2017   10:30am – 12:00pm - Room W311E
Mercury: All-in-one Meeting and Collaboration Solution
Crestron Mercury makes it easy to meet and collaborate using any standard SIP or web conferencing platform. It combines all the must-have AV, conferencing, and scheduling features users require in one powerful, easy-to-use solution. Mercury consoles are simple to deploy and easy to remotely manage and support. On top of that, Mercury tracks usage data to drive more efficient room utilization and optimum return on technology investment.





InfoComm 2017 Industry Training Sessions

Wednesday, June 14, 2017   1:00pm – 2:30pm
Instructor: Kevin Iselli, Crestron
IS047 - H.264 vs H.265 vs JPEG: A Comparison
Networked AV is a fast-growing category. With all the differences between H.264, H.265, mpeg, Jpeg, and uncompressed solutions, as well as HDCP, you need the right knowledge to win. Learn how to ask the right questions of your customers and interact intelligently with network managers. You'll also learn about the pitfalls and benefits of each networked AV technology type.

Thursday, June 15, 2017   10:30am –12:00pm
Instructor: Kevin Iselli, Crestron
IS074 – Eliminating Design Defects Before the Build
Troubleshoot your system before it’s even built. In this session, you’ll learn to use a design review checklist to ensure your new systems will meet your needs. We’ll walk through essential tools such as an EDID plan, and explore the benefits of systematic design review.

Thursday, June 15, 2017   10:30am – 12:00pm
Instructor: Toine C. Leerentveld, Crestron
IS075 - AV and IoT: Security Implications
In the age of IoT, servers full of user data, and networked AV, you have a responsibility to understand the consequences of security breaches. Take a hard look at security principles from authentication and authorization to cryptography. This session will illuminate: Why VLAN isn't a sufficient solution to network security - What a skilled hacker can accomplish through a single device - Hacking vectors, including firmware vulnerabilities.

Friday, June 16, 2017   8:00am – 9:30am
Instructor: Kevin Iselli, Crestron
IS097 – Understanding EDID – It’s Not a Troubleshooting Tool; It’s a Design Element
You design video systems costing tens or hundreds of thousands of dollars, yet the most common video source is an often poorly managed PC in the hands of an unwitting user. Your system has only one channel of communication with that device: EDID. Learn to think of EDID not as a source of trouble, but as a path to compatibility, and a resource for system designers to ensure a good experience for the end user.



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Crestron Electronics Inc.

At Crestron, we build the technology that integrates technology. Our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All of our products are designed and built to work together as a complete system, enabling you to monitor, manage, and control everything from one platform.

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