Crestron Flex Care 

What’s included

24/7 live support and troubleshooting

You'll have a direct line to a dedicated team of Crestron Flex technical support specialists, standing by to assist you, 24/7.

You also have the option to subscribe to our premium XiO Cloud® platform, which will provide you with an intuitive dashboard for remote provisioning, monitoring, and management.

Extended warranty

Extend your warranty coverage period from the standard 3-years to an industry best 5-years when you maintain your Crestron Flex Care support plan coverage for the extended warranty period.1

Advance replacement

If needed, we’ll issue you an advance replacement unit BEFORE you send your existing unit back.1

Discounted on-site service

If we need to come to your site, we’ll do so at 25% off our standard rate per person per day.2

Service and Support

Service
Crestron Flex Care
Standard Coverage
Support hours

24/7

Business hours

Hardware warranty

5-years for all Crestron branded hardware1

3-years

Advance replacement

Included1

Return/replacement

On-site support, where available

25% off person/day rate2

Standard person/day rate

Pricing

M,B & R Series Products
ADVERTISED PRICE
Time of sale:
$210/year
UC-FLEXCARE
C Series & Upgrade Kit Products
ADVERTISED PRICE
Time of sale:
$330/year
UC-FLEXCARE-C

***Goods and Service Tax (“GST”) is included for Australia and New Zealand Advertised Pricing. GST is not included for Australia and New Zealand Dealer Pricing.

Program notes

Crestron Flex Care is a subscription support plan available in the U.S., Canada, Australia, New Zealand and select regions of Europe. For full terms and conditions, please see crestron.com/FlexCareTerms

Notes

1 The extended warranty applies only to Crestron branded components of the covered Crestron Flex conference system product, where Crestron Flex Care coverage is maintained for the extended warranty period. Crestron’s Standard Limited Warranty applies to all third-party branded components, including the UC Engine and standalone cameras. Warranties and Advance Replacements are subject to the terms of Crestron Standard Limited Warranty and Terms and Conditions of Sale, posted at www.crestron.com/warranty.

2 Subject to the terms of Crestron's On-Site Support program, where available. On-Site Support requires the engagement of an independent Crestron authorized Dealer. To locate a Dealer click here.

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