Products

    Pages


        Last Updated: December 14, 2018

        Overview

        This Privacy Statement of Crestron Electronics, Inc., along with its subsidiaries and affiliates (collectively “Crestron”) supplements Crestron’s General Privacy Policy, located at http://www.crestron.com/legal/privacy‐policy.  Please make sure you have also read our General Privacy Policy.

        In particular, this Privacy Statement elaborates on Crestron’s practices regarding the processing of end‐users’ personal data transmitted via the Internet from certain Crestron products and services.

        1. Certain Crestron Products Transmit End‐User Data

        End- users  may transmit personal data to Crestron or third parties via the Internet, through the use of certain Crestron products, including: (a) Crestron Mobile Apps that are loaded onto end‐user mobile devices, (b) Cloudware products, such as Crestron Fusion® and XiO Cloud™, and (c) hardware Devices, such as Crestron® 3‐Series® processors and TSW‐x60 Touch Screens.  The end‐user personal data which  may be collected and/or transmitted by these Crestron products is detailed below.

        2. Legal Basis for Processing Personal Data

        Personal Data will be processed in accordance with the legal grounds set forth in Crestron’s General Privacy Policy.

        Personal Data referenced in this Privacy Statement may be processed for purposes of Crestron’s performance of an agreement or obligation, or for the exercise of its legitimate interests.  When you download, purchase or register Crestron Mobile Apps, Crestron Cloudware, or Crestron Devices, you consent to the transfer of your personal data as described in this Privacy Statement, which may be updated by Crestron from time to time, with the latest version available at: https://www.crestron.com/legal‐data‐collection‐privacy.

        When you download a Crestron Mobile App, you also consent to the Terms of Use for Crestron Mobile Apps, which may be updated by Crestron from time to time, with the latest version available at: https://www.crestron.com/legal‐mobile‐apps‐tou.

        3. Crestron Authorized Integrators May Collect Additional Data

        Crestron controlled systems are programmed by third party Crestron authorized integrators and/or Crestron service providers, retained directly by end‐users to provide a customized experience for end‐users, and meet their individual needs.  These authorized integrators may program end‐users’ systems to collect or transmit data in a manner that may not be listed in this Privacy Statement, based on the arrangements made directly between the end‐user and his authorized integrator and/or service provider.  Crestron does not limit the ability of authorized integrators and/or service providers to program Crestron controlled systems to transmit additional information over the Internet or to collect additional data.

        4. Data Collection by Crestron Mobile Apps

        Crestron Mobile Apps may be preloaded on devices distributed by or on behalf of Crestron, or may be downloaded and installed from a third‐party application distribution channel such as, the Apple® iTunes® App Store®, Google Play™ Store, and the Microsoft® Windows® Phone Store.  The type of information collected by Crestron Mobile Apps which may include personal data is detailed below.

        Crestron App, Crestron Mobile®, Crestron Mobile Pro®, Mobile G®, Mobile Pro G®, Crestron Beacon Setup Pro, Crestron Home Beacon Setup, Crestron Zūm™ and Crestron Pyng® Mobile Apps collect Mobile App registration information, which includes the IP address associated with your device.  Crestron Pyng requires an end-user to create a my‐ Crestron account, described below.

        Crestron PinPoint™ collects Mobile App registration information, which may include IP address and e-mail address, and may also transmit the location of Crestron Pinpoint Mobile App users within a building utilizing Crestron Pinpoint beacons, if those features are activated.

        5. Data Collection by Crestron Cloudware Products

        Crestron Cloudware products require a continuous connection to the Internet to function and when connected to the Internet, continuously upload and download information from connected devices to Crestron’s cloud based storage.

        XiO Cloud collects the following information, which may contain personal data: (a) Cloudware License information, which may include IP address and “Business Contact Information,” including name, title, address, email contact and phone number; (b) “Approximate Geographic Location”, based on postal code and/or latitude/longitude; (c) “Connected Device Information”, including IP addresses, Session Initiation Protocol (SIP) addresses, room names, device names, scene settings, configuration settings and associations between buttons and device functions, which may include personal data or indicate personal preferences; and (d) “Log Information” regarding usage of Crestron controlled equipment and devices.

        Crestron Fusion and Crestron Scheduling Cloudware collects the following information: (a) Cloudware License Information; (b) Approximate Geographic Location; (c) Connected Device Information; (d) Log Information; (e) “Meeting Scheduling Information”, which may include, meeting date, time, subject, location, attendees, and invitees; and (f)Business Contact Information of attendees or invitees.

        6. Data Collection by Crestron Hardware Devices

        Certain Crestron devices, including some categories of processors and touch screens, automatically transmit information when installed and connected to the Internet.

        6.1 Crestron® 3‐Series® Processors

        Crestron 3‐Series or later Processors that automatically attempt to establish Internet communication include, but may not be limited to the following processors: (a) PRO3, (b) AV3, (c) CP3 and CP3N, (d) DIN‐AP3 and DIN‐AP3MEX, (e) MC3 and RMC3, (f) FT‐TSC600, (g) TPCS‐ 4SMD, and (h) PYNG‐HUB.

        Once connected to the Internet, via your Internet service provider, your Crestron 3‐Series Processors will periodically upload information, which may include the following personal data: (a) Approximate Geographic Location; (b) Connected Device Information; (c) Configuration Data for the Crestron Processors, including connected devices, room names, device names, scene settings, and associations between buttons and device functions, in source code format; (c) Log Information; and (d) software diagnostic information.

        6.2 Crestron Mercury™ Tabletop Conference System

        A Crestron Mercury™ Tabletop Conference System will automatically attempt to establish Internet communication with Crestron and other third party servers.

        Once connected to the Internet, via your Internet service provider, the Crestron Mercury™ Tabletop Conference System will periodically upload the following: (a) Cloudware License Information; (b) Approximate Geographic Location; (c) Connected Device Information; (d) software diagnostic information; and (e) third party authentication information, as described below.

        6.3 Crestron Touch Screens and Handheld Remotes

        Crestron Touch Screens and Handheld Remotes that automatically attempt to establish Internet communication with Crestron and other third party servers include, but may not be limited to: (a) TSW‐552, (b) TSW‐752, (c) TSW‐1052, (d) TSW‐560, (e) TSW‐760, and (f) TSW‐1060, and (g) TSR‐310.

        Once connected to the Internet, via your Internet service provider, the Crestron Touch Screens and Handheld Remotes will periodically upload the following: (a) Approximate Geographic Location; (c) software diagnostic information; (d) third party authentication information; and (e) personal preferences, such as favorite TV channels.

        When speech recognition features on these devices are activated, raw voice data and translated text files are transmitted to Google, and the processing thereof is subject to the “Google APIs Terms of Service” and the “Google Privacy Policy”, located at: https://developers.google.com/terms/, and https://www.google.com/policies/privacy/.

        7. myCrestron Account Information

        The use of certain Crestron products and services, including Crestron Pyng or remote monitoring services, may require you to create a myCrestron account.  When you create a myCrestron account, Crestron will collect and store your email address and the URL associated with your Crestron System.  From that point forward, your email address may be used for communications from Crestron regarding your associated Crestron products and services.

        8. Data Collected by Third Party Service Providers

        8.1 Third Party Add‐On Content Provided by Crestron

        Crestron may make available to its end‐users certain third party add‐on features or content that can provide an enhanced experience, including but not limited to, Internet weather, radio.  Use of these features or content may provide end‐user information, such as Approximate Geographic Location or IP address to these third party providers.

        8.2 Data Collected by Third Parties that Require a Separate End‐User Account

        Use of certain third party apps and software, for example, Amazon Alexa®, AppSpace®, Google Voice™, Kaptivo®, Robin Powered™, Skype® for Business, Sonos® Controller, Teem™, or Zoom™ Controller, on a Crestron device, requires the end‐user to have an active account with that third party.  In order to allow the use of such third party apps by a Crestron device or service, Crestron collects and stores the end‐user profile and/or account information which is required for third party authentication, and transmits that information to the third party.  Such third party authentication information for a third party app typically includes, but may not be limited to: (a) user id, (b) user e‐mail address, (c) password, and (d) SIP ad‐ dress.

        Third party apps may also collect and use personal data about end‐users and their use of these apps, subject to their own privacy policies, which are not under the control of Crestron.  In addition third party apps and software may be associated with certain third party devices that may collect additional information, such as for example, user handwriting and video.

        9. Purposes for Which Crestron Processes Your Personal Data

        Crestron will process the personal data collected by its products and services in order to: (a) provide services, (b) improve system functionality and performance, and (c) gather troubleshooting and configuration backup information.  Crestron will also process this personal data to assess system efficiency and to offer improvements and personalized options in order to enhance the end‐user experience, including the provision of certain system functionality, such as weather reporting, and local TV station listings.

        Crestron employees, contractors, service providers and affiliates, have supervised access to your personal data as required to provide services, troubleshoot your system and monitor our servers for technical problems.

        Crestron may share your aggregated and anonymous personal data for a variety of purposes, including marketing and improvement of Crestron products and services.  This aggregated and anonymous personal data cannot be linked back to you.

        Except as described herein, we will only provide your personal data collected by Crestron to a third party, other than your authorized integrator, to the extent authorized by applicable data protection and privacy laws and regulations; if required to do so by law; or in the good‐faith belief that such action is necessary to comply with laws or respond to a court order, subpoena, or search warrant.

        10. How Long Crestron Will Store Your Information?

        Crestron will store the information collected by (i) Crestron Mobile Apps, (ii) Crestron Devices, and (iii) Crestron Cloudware for as long as you remain a customer of the associated Crestron products and services.  Because of the way Crestron maintains its server data, after your information is deleted, back-up copies may linger for some time before they are deleted.

        11. Your Rights as Data Subject

        Please consult our General Privacy Policy to understand your rights and how you can exercise them.
        If our processing of your personal data is based upon consent, you have the right to revoke your consent at any time.  Please however know that opting out of data processing will prevent Cloudware and certain Crestron mobile apps from functioning, and may limit the available features and support for other Crestron devices and mobile apps.

        12. Contact Crestron

        If you have any questions or concerns regarding a Crestron product or this Privacy Statement, or wish to opt out of data collection or delete your data, please contact Crestron at any of the following.

        Via e-mail: support@crestron.com

        Via post:

        The AMERICAS:
        Crestron Electronics, Inc.
        15 Volvo Dr.
        Rockleigh, NJ 07647 USA

        EMEA:
        Crestron Europe BVBA
        Oude Keerbergsebaan 2,
        2820 Rijmenam, Belgium
        VAT No. BE0699.717.121

        APAC:
        Crestron ANZ PTY LIMITED
        Level 5, 15 Help Street,
        Chatswood NSW 2067, Australia

        Via phone: Please visit www.crestron.com to find the phone number for Crestron support in your region.